Last updated: October 21, 2026
This Shipping Policy explains how MATTHEWS ZERULONIX TRADING LLC (“matthewszt,” “we,” “us”) processes and delivers orders placed on matthewszt.com.
1. Where we ship
We ship to residential and commercial street addresses in the 48 contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, Puerto Rico or other U.S. territories, APO/FPO/DPO addresses, or international destinations. Furniture cannot be delivered to P.O. boxes.
2. Order processing
Orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed after 2:00 PM Eastern Time, on weekends or on holidays begin processing the next business day. If an item is delayed, we will email you with a new estimate and the option to cancel.
3. Shipping rates and transit times
| Order subtotal | Method | Cost | Estimated transit |
|---|---|---|---|
| $99.00 or more | Standard Ground | Free | 3–7 business days |
| Under $99.00 | Standard Ground | $9.95 flat rate | 3–7 business days |
Transit times begin after dispatch and are estimates, not guarantees. We ship with USPS, UPS, FedEx or regional carriers. Larger furniture may ship in more than one box.
4. Delivery
Ground parcel deliveries are left at the door or as directed by the carrier. Furniture is delivered to the doorstep; in-home placement, assembly and packaging removal are not included.
5. Tracking
You will receive an email with the carrier and tracking number when your order ships. Tracking can take up to 24 hours to update.
6. Address accuracy
Please check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address entered by the customer. If a package is returned to us as undeliverable, we will contact you to reship (additional shipping charges may apply) or refund the product price.
7. Lost, damaged or incomplete orders
If tracking shows delivered but you cannot find your package, check with neighbors and your carrier, then contact us within 7 days of the delivery date. If your order arrives damaged or with missing parts, email sales@matthewszt.com within 7 days with your order number and photos of the item, packaging and label. We will send replacement parts, a replacement item or a refund at no cost to you.
8. Split shipments
Orders with multiple items may arrive in separate packages on different days. You are never charged extra for a split shipment.
9. Sales tax
Sales tax is charged where required by law. Kentucky orders are charged Kentucky sales tax of 6%, which under Kentucky law also applies to shipping charges.
10. Contact
MATTHEWS ZERULONIX TRADING LLC, 3019 Hartland Woods Way, Lexington, KY 40515 · +1 (859) 204-7078 · sales@matthewszt.com · Monday–Friday, 9:00 AM–5:00 PM Eastern Time.