Last updated: October 21, 2026

We want you to love every matthewszt purchase. If something isn’t right, here is how returns and refunds work.

1. 30-day return window

You may return most items within 30 days of delivery. Items must be unused and unassembled, in their original packaging, with all parts, hardware and instructions included.

2. Items we cannot accept

  • Furniture that has been assembled, installed, altered or used, unless it is defective
  • Items damaged by misuse, improper assembly or exposure beyond the product’s intended use
  • Items without original packaging, unless approved in advance
  • Gift cards and items marked final sale

3. How to start a return

Email sales@matthewszt.com with your order number, the item(s) you want to return and the reason. We reply within one business day with a return authorization (RMA) number and instructions. Returns sent without an RMA may be delayed or refused.

4. Return shipping costs

  • Our error — defective, damaged in transit, missing parts or the wrong item: we provide a prepaid return label, or send replacement parts or a replacement item without requiring a return when appropriate.
  • Change of mind — you pay return shipping. Original shipping charges are non-refundable. If your order qualified for free shipping, the actual outbound shipping cost may be deducted from your refund.

5. Return address

Approved returns go to: MATTHEWS ZERULONIX TRADING LLC, Returns Dept., 3019 Hartland Woods Way, Lexington, KY 40515, United States. Please include your RMA number on the package and use a trackable shipping method.

6. Refunds

We inspect returns within 2 business days of arrival and email you the result. Approved refunds are issued to your original payment method within 5 business days of approval; your bank may take another 3–10 business days to post the credit. Items returned used, damaged or incomplete may receive a partial refund.

7. Exchanges

The fastest way to get a different item is to return the original for a refund and place a new order. For a defective item, we will send a replacement or replacement parts.

8. Damaged or defective items

Report shipping damage within 7 days of delivery and manufacturing defects within 30 days, with photos, to sales@matthewszt.com.

9. Contact

+1 (859) 204-7078 · sales@matthewszt.com · Monday–Friday, 9:00 AM–5:00 PM Eastern Time.