Frequently Asked Questions
Where do you ship?
To the 48 contiguous U.S. states and Washington, D.C. We don’t ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses or internationally at this time.
How much is shipping?
Free standard shipping on orders of $99 or more; a flat $9.95 for orders under $99.
How fast will my order arrive?
Orders ship within 1–2 business days and typically arrive 3–7 business days later. You’ll receive tracking by email.
Do I need to assemble the furniture?
Most furniture ships flat-packed with hardware and instructions. Assembly time is listed on the product page where available; most pieces take 20–60 minutes.
Do storage cabinets come with anti-tip hardware?
Storage furniture that requires it includes an anti-tip kit. Always anchor tall or drawer units to the wall, especially in homes with children.
Can the outdoor furniture stay outside all year?
Our outdoor pieces are made for outdoor use, but covering or storing them during winter and severe weather extends their life. Cushions should be brought in when not in use.
Can I return an item?
Yes, within 30 days of delivery for unused, unassembled items in their original packaging. Email sales@matthewszt.com to start. See our Returns & Refunds Policy.
Who pays return shipping?
We do if the item arrived damaged, defective or wrong. For change-of-mind returns, the customer pays return shipping.
When will I get my refund?
Within 5 business days after your return is inspected and approved, to your original payment method.
Do you charge sales tax?
Yes, where required by law. Orders shipped to Kentucky are charged 6% Kentucky sales tax, including on shipping.
Do you offer bulk or trade pricing?
Yes — orders of $1,000 or more with at least 5 units per SKU qualify. See our Wholesale page.
How do I contact you?
Call +1 (859) 204-7078, email sales@matthewszt.com or message us on WhatsApp, Monday–Friday, 9:00 AM–5:00 PM Eastern Time. We reply within one business day.